What are the downsides of Turo?
Owners may cancel on you at the last minute — leaving you with no other options. A major downside that often goes overlooked is what happens if your Turo host cancels on you — even at the last minute. Unlike traditional rental car companies, Turo does not guarantee you a replacement at the same price. You’re responsible for any eligible damage that occurs during a trip, whether or not you’re at fault or caused the damage. By choosing a protection plan available through Turo, you can limit the amount you’d have to pay out of pocket if your host’s vehicle is damaged during your trip.If you need special pickup and drop-off locations or times Many Turo rentals are not subject to those hours. Additionally, some Turo Hosts are willing to deliver the car directly to you, whether it’s at the airport, a hotel, your home, or even by the store or restaurant you’re at (just note the extra cost).If Turo is involved in processing a contractual reimbursement claim for physical damage to the host’s vehicle, we’ll charge you an initial deposit. Depending on your plan, the deposit amount will be between $0–$3,000. If you paid a security deposit for your trip, we’ll apply that deposit toward this cost.Guests may also be charged a $50* improper return fee if they are unresponsive, abandon the vehicle, cause a trip cancelation, or for other reasons determined by Turo, plus an additional 3% Turo admin fee.If a guest keeps a host’s vehicle past the scheduled end time without their approval via the Turo system, the host may charge for additional usage and related fees, and we may void the guest’s protection plan.
Can Turo put cameras in a car?
Hosts must ask guests via Turo messaging for explicit, written consent to turn on any device, including an OEM-installed camera or aftermarket dashcam, that records the interior of the vehicle during a trip. If a guest doesn’t consent, the host is prohibited from turning on the camera during the guest’s trip. Turo permits hosts to use tracking and technology devices in order to track and protect their vehicles.Accordingly, the vehicle you book on Turo may include a tracking device for the purpose of preventing theft.Turo permits hosts to use tracking and technology devices in order to track and protect their vehicles. These include, but aren’t limited to, GPS, aftermarket vehicle tracking technology, original equipment manufacturer (OEM) devices, cameras, and telematics devices.Turo requires hosts to obtain explicit, written consent from guests (via Turo messaging) to activate any device, including OEM-installed cameras or aftermarket dashcams, that can capture audio or video footage in the vehicle’s interior.Turo requires hosts in some locations to disclose their use of tracking and technology devices in their vehicle. Additionally, in some locations, Turo requires hosts of high-value vehicles to use a tracking device and sets restrictions on the use of certain device types.
What happens if you mess up a car on Turo?
Insurance Complications Turo is considered a peer-to-peer lending service, so it doesn’t always qualify as a rental car agency in the eyes of insurance providers. This can complicate things and potentially make the rental a less affordable option if you also have to buy insurance.Turo Renter Liability Renters can purchase a protection plan through Turo, which may include liability coverage and help with repair costs, but it comes with deductibles and limits. If you don’t have coverage, you could be personally liable for car accident injuries, property damage, and other costs.Suing Turo directly can be challenging because Turo classifies its users as independent contractors and renters, not employees. However, you may be able to file a claim against the insurance policy provided by Turo, depending on the circumstances of the accident and the coverage in place.Liability insurance is provided under a policy issued to Turo by Travelers Excess and Surplus Lines Company (“Travelers”). Plans provide varying levels of contractual reimbursement from Turo for Physical Damage and theft. Liability claims are handled by Travelers’ claims company, Constitution State Services.